PC Analyst - Tier 2

The IS/T department has an opening for a self-motivated, energetic and results oriented individual to assume the CONTRACT position of PC Analyst - Tier 2 at our Williams Lake location.

Position Summary:
The primary function of this position will be to provide exceptional customer service and technical support to our desktop and laptop technology users located across Canada. In addition, the successful candidate will be responsible for various service improvement initiatives and technology projects.

Major Responsibilities:
· Provide technical support and resolve technical issues for internal and remote users
· Develop and document procedures to ensure efficient, effective service to all users
· Recommend and lead implementation of cost effective service enhancing technology solutions
· Cooperatively work with internal users to develop requirements and prepare appropriate plans
· Record, track, and report on project and support initiatives
· Ensure continued compliance to Y2K & technology standards, software licensing, asset tracking, procurement processes, and invoice validation practices
· Develop and maintain procedural and technical documentation

QUALIFICATIONS:
· 5 years helpdesk and desktop support experience with working knowledge of ticketing systems, help desk procedures, performance measurements, including well developed customer service skills
· Minimum 3 years hands-on technical support & implementation experience with Windows 95/NT
· Minimum 4 years hands-on technical support & implementation experience with proven expert level technical knowledge of Macintosh hardware & operating systems
· Installation and support experience with MSOffice, Outlook, Filemaker Pro, Quark, etc.
· Extensive configuration & support experience with HP, Compaq, IBM, Toshiba, NEC, Macintosh desktops & laptops & related equipment
· Must be able to work and make decisions independently, possesses self-initiative, focus, with a results oriented positive attitude
· Must have excellent organizational and verbal/written communication skills
· Post secondary diploma/degree in computer science - MCSE or equivalent an asset

May require occasional evening/weekend hours, ability to travel between offices for backup/training

If you or anyone you know is interested in applying for this position, please send resumes to shawnashley@midbc.com Thank you!

Senior Technical Support Analyst

People Pride and Progress!
Senior Technical Support Analyst



The Technical Support Analyst job family includes all areas of the technical support function. Areas of specialization within systems programming include: mainframe systems and communications software, test tools and performance and capacity planning. Must be familiar with various application programming languages and be knowledgeable of multiple platforms, and multiple network protocols. Works under general supervision to assist in development, design and implementation of technical support systems or to complete specialty functions. May have project management responsibility for small projects or task management responsibility on larger projects. Must be able to interface with technical support systems users to identify needs and assist in implementation. Participates in staff development by reviewing plans, suggesting approaches and general mentoring to ensure cross training and departmental employee development.


DUTIES AND RESPONSIBILITIES

Connectivity:

Performs communications projects and assists in the analysis and evaluation of voice or data communications systems and communications hardware. Evaluates performance of computer and network hardware and software. Provides management with reports recommending ways to improve the network from performance and cost perspectives. Develops standards, guidelines and procedures for appropriate use by operations and network support; works with other staff on implementation of new programs, systems and communications solutions. Must be familiar with VTAM.


Application Programming:

Designs and implements reporting systems used to support any recommended change, including the development and continued monitoring of a performance measuring system. Provides support of business systems to maintain the availability and integrity of corporate data during and outside of normal working hours.
Performs business systems development tasks, such as: works with users to define systems needs, designs business systems to meet user needs, translates logic diagrams into program statements; installs and implements vendor packages, conducts research in emerging technologies.

Maintains proficiency in programming languages, program development and testing.


Systems Programming:


Involved with the design and development of the systems and network infrastructure to support business applications; answering technical questions pertaining to the operating and network systems.

Develops standards as they pertain to the operating and network environment, user written macros and/or utilities; designs appropriate documentation for use by all areas and ensures enforcement of standards by monitoring the various
systems.

Assists in the training and orientation of other staff and/or users. Provides consultation and assistance to systems technicians and HI organizations in resolving technical systems problems.


Other:

Performs other projects or special assignments as required.


QUALIFICATIONS

University degree with major or minor in computer science or equivalent experience required. Five years industry experience in technical support and/or database support functions acquired through a combination of technical support and applications development activities. Must have a working knowledge of local
and wide area network topologies including tokenring and ethernet. Working knowledge of SNA connectivity regarding IBM cluster controllers and various gateways. Requires a thorough knowledge of operating systems including Novell, DOS. MCSE or CNE designation required. Excellent written and verbal communication skills are a must.

Must have experience in the following areas:

Programming Skills
Powerbuilder, C++, JCL, SAS and Cobol

Mainframe Operating Environment
MVS

Mainframe Connectivity:
SNA, TSO, VTAM, RSCS, NDM, (CICS desirable), BARR

Client Server:
Novell networks, UNIX

Publicity and Promotions Assistant

TITLE: Publicity and Promotions Assistant, Motion Picture Distribution

RESPONSIBILITIES:

* Provide administrative support to the publicity and promotion department
* Responsible for setting up promotional screenings in select markets across Canada
* Keep accurate stock of publicity materials, and responsible for the duplication of these materials.
* Oversee and co-ordinate national mail-outs to the media
* Liaison with U.S. studios to obtain publicity materials
* Gather and circulate daily press clippings
* Maintain database
* Target opinion-maker groups for national screening programs
* Liaison with media and monitor press screenings
* Produce artwork for screening invitations
* Covering conference calls with our U.S. counterparts

QUALIFICATIONS:

* Post secondary education preferred
* Minimum one year experience in the area of publicity and promotions, preferably in the film industry
* Excellent communications and interpersonal skills, and strong organizational abilities
* Creative with strong problem solving skills
* Ability to conceptualize, plan and anticipate problems
* Understanding of the film industry and media
* Strong computer skills, particularly MS Word and Excel, Fox Pro, Quark Xpress and familiarity with the Internet

Graphic Designer

We are The KNFD Publishing House - one of the world's leading recruitment advertising and employee communications agencies. We're known for our outstanding service, creative excellence and industry innovations which include creating one of the Internet's first commercial web sites. Our downtown office is a Pc environment and currently requires a full-time talented designer with at least 4 years of experience who has ...

commitment ... you design because it's what you do best. You never fail to find new ways to do things or come up with big ideas. You are ready to take on a challenge and move up as fast as you pick up the pace ... and you have at least 4 years of experience.

skills ... you are passionate about graphic design, possess a related degree or diploma - and have at least 4 years of work in your portfolio. You are confident with the tools of the trade (i.e. QuarkXpress, Photoshop, Illustrator on the PC) but still enjoy starting a project by doing thumbnails. You may even know about pre-press and web graphic production programs. If you know Fireworks, Dreamweaver, or Flash ... bonus.

drive ... you get things done, have a great sense of humour and work well independently or as part of a team. We're good because we're open to new things and ideas ... you should be too!

Compensation is commensurate with experience - remember, at least 4 years!

Interested? Please forward your resume (and this is the last time we're going to say this ... we promise) which outlines your 4 years of experience by applying online below. Please be sure to indicate your salary expectations and your preference for either freelance or full-time work.